James Greenaway Therapies Booking Terms & Conditions

By booking an appointment with James Greenaway Therapies, you agree to the following terms:

1. Appointments

   All appointments must be booked in advance. Confirmation of booking indicates your agreement to these terms and conditions.

2. Cancellation Policy

   A minimum of 24 hours’ notice is required to cancel or reschedule your appointment.

   • If less than 24 hours’ notice is given, a cancellation fee will be charged.

   • This fee must be paid before any further appointments can be made.

3. Late Arrivals

   If you arrive late, your treatment may be shortened to avoid impacting other clients. The full session fee will still apply.

4. No-Show Policy

   Failure to attend your appointment without notice will result in a cancellation fee being applied as follows;

   40min/55min sessions - £13

   90min/120min sessions - £27

5. Health & Medical Information

   Clients must inform the therapist of any medical conditions, injuries, allergies, or other relevant health concerns prior to treatment. This information must be provided at the first session and will be kept strictly confidential.

   Clients are also required to update the therapist if any changes occur regarding their health, medical conditions, personal details, or other relevant information. An updated form must be completed either when changes arise or after 12 months have passed, whichever comes first.

   This information is essential to ensure safe and appropriate treatment at all times.

6. Right to Refuse Treatment

   James Greenaway Therapies reserves the right to refuse or end a treatment if the therapist feels the client’s health, behaviour, or condition makes the treatment unsafe or inappropriate. Full charges may still apply.

7. Payment

   Payment is due at the time of treatment.

   Cancellation fees must be paid before booking future appointments.

8. Complaints Procedure

   If a client wishes to make a complaint about any aspect of their treatment or service, they may do so by contacting James directly via email at james@jamesgreenaway.com or by telephone on 07518 336213. All complaints will be handled professionally and confidentially.

9. Changes to Terms

   James Greenaway Therapies reserves the right to update these terms and conditions at any time.